Privacy Policy

Patagonia HVAC LLC

Last Updated: March 2, 2026

1. Introduction

Patagonia HVAC LLC (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, contact us, or communicate with us by phone, SMS, or email.

2. Information We Collect

We may collect the following information:

Name

Phone number

Email address

Service address

Billing information (when applicable)

Communication history

Information is collected when you:

Call our business

Send us a text message

Submit a contact form

Request HVAC services

Communicate with us by email

3. How We Use Your Information

We use the information we collect to:

Schedule and confirm service appointments

Respond to service inquiries

Send technician arrival notifications

Provide quotes and invoices

Communicate regarding requested HVAC services

Improve our customer service

We do not send unsolicited marketing messages.

4. SMS Messaging & Consent

By providing your phone number and agreeing to receive texts, you consent to receive informational text messages from Patagonia HVAC LLC from (844) 349-8722 regarding service-related communications, including appointment confirmations, technician notifications, estimates, and account-related information.

Consent is not a condition of purchase.

Message frequency varies.

Message and data rates may apply.

You may reply STOP at any time to unsubscribe or HELP for assistance.

5. Data Sharing

Customer data is not shared with third parties for promotional or marketing purposes.

Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

We may share information only when required by law or when necessary to provide requested services (such as payment processing providers).

6. Data Security
We implement reasonable administrative and technical safeguards to protect your personal information. However, no method of electronic transmission or storage is completely secure.

7. Cookies
Our website may use basic cookies to enhance user experience and analyze website traffic. These cookies do not collect sensitive personal information.

8. Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us directly.

9. Contact Information
Patagonia HVAC LLC
Santa Clarita, California
Phone: (844) 349-8722