SMS Policy

Introduction

This SMS Policy describes how Patagonia HVAC LLC, doing business as Patagonia HVAC (“Patagonia HVAC,” “we,” “us,” or “our”) may use text messaging in connection with customer inquiries, scheduling, service updates, support, estimates, technician arrival notices, and other related business communications.

This Policy applies to text messaging interactions associated with Patagonia HVAC where the recipient has provided consent or where the message is otherwise permitted by applicable law.

Scope of SMS Communications

Patagonia HVAC may use SMS communications in connection with customer care and business operations, including responding to inquiries, following up on service requests, coordinating appointments, confirming scheduling, providing technician arrival or dispatch updates, sending service-related reminders, providing customer support, communicating estimate-related information, and sending other account or service-related messages reasonably connected to your interaction with Patagonia HVAC.

Consent to Receive SMS Messages

By providing your mobile phone number and opting in through a website form, checkbox, service request flow, customer interaction, or other permitted method, you agree to receive SMS communications from Patagonia HVAC consistent with the consent provided.

When opt-in occurs through our website, customers provide their phone number, check the SMS consent box, and submit the applicable contact or service request form. Consent to receive text messages is not a condition of purchase.

You are responsible for providing an accurate mobile number and updating us if your number changes.

Types of Messages You May Receive

You may receive messages such as:

• inquiry follow-ups;
• appointment confirmations;
• appointment reminders;
• scheduling and rescheduling updates;
• technician arrival or dispatch notices;
• service reminders;
• estimate-related communications;
• customer support messages;
• account or service-related operational updates;
• other messages reasonably related to your request, service, or communication history with Patagonia HVAC.

Message Frequency

Message frequency may vary depending on your inquiry, appointment status, service activity, support needs, and ongoing interaction with Patagonia HVAC.

Message and Data Rates

Message and data rates may apply according to your mobile carrier plan. Patagonia HVAC is not responsible for SMS fees, data charges, roaming charges, or other carrier-related costs.

Opt-Out Instructions

You may opt out of Patagonia HVAC text messages at any time by replying STOP or CANCEL where those instructions are available. After opting out, you may receive a final confirmation message and then should no longer receive recurring SMS messages unless you opt in again or unless further messaging is otherwise permitted by law.

Help Instructions

For assistance with Patagonia HVAC text messaging, you may reply HELP where that instruction is available.

You may also contact us directly at:

• Email: info@patagoniahvac.com
• Toll Free: (844) FIX-UR-AC / 844-349-8722
• SMS / Mobile: (562) FIX-UR-AC / 562-349-8722

Supported Carriers / Delivery Disclaimer

Delivery of SMS messages may be subject to transmission from your mobile carrier or messaging service provider. Patagonia HVAC does not guarantee message delivery, message timeliness, or availability on all carriers, devices, locations, or network conditions.

Privacy and Information Use

Information related to SMS communications may be used for customer support, scheduling, service coordination, recordkeeping, compliance, and related operational purposes.

Mobile information, including phone numbers and SMS consent data, will not be shared with third parties or affiliates for marketing or promotional purposes.

We do not sell, rent, or share mobile opt-in data with third parties for their own marketing purposes. For more information about how we collect, use, and protect information, please review our Privacy Policy.

Third-Party Messaging Platforms

Patagonia HVAC may use third-party providers or business messaging platforms to send or manage text messages. Those providers may process message-related data on our behalf to facilitate delivery, compliance, logging, support, or related operational functions.

Any such service providers are expected to act on our behalf and only as reasonably necessary to support Patagonia HVAC’s messaging and business operations.

Consent Records and Compliance

Patagonia HVAC may maintain records associated with SMS consent, messaging activity, opt-in or opt-out status, and related compliance information as reasonably necessary for legal, regulatory, operational, customer service, and recordkeeping purposes.

Prohibited or Improper Use

You agree not to misuse Patagonia HVAC messaging channels, submit unauthorized numbers, impersonate another person, interfere with messaging systems, or use our messaging communications for unlawful, abusive, or fraudulent purposes.

Changes to This SMS Policy

Patagonia HVAC may update this SMS Policy from time to time. When we do, we may revise the “Last Updated” date at the top of this page.

Contact Information

If you have questions about this SMS Policy or Patagonia HVAC’s text messaging practices, please contact: