Privacy Policy

Introduction

Patagonia HVAC LLC, doing business as Patagonia HVAC (“Patagonia HVAC,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information you share with us.

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, use our contact forms, request information or service, communicate with us by phone, email, or text message, interact with us through our Pay Online page, or otherwise engage with us through our website and related business communications.

By using our website or submitting information through it, you agree to the collection and use of information as described in this Privacy Policy.

Information We Collect

We may collect information you provide directly to us, information collected automatically through your use of the website, and information related to payment or communication activity.

Information You Provide Directly

We may collect information you choose to provide, including:

• name;
• phone number;
• email address;
• service address or property address;
• city, state, and ZIP code;
• residential or commercial inquiry details;
• company, store, or property name where applicable;
• appointment or scheduling information;
• service request details, notes, comments, or other content you submit.

Information Collected Automatically

When you use our website, certain technical and usage information may be collected automatically, such as browser type, device type, operating system, approximate location data, pages visited, session activity, referring sources, and interactions with forms, buttons, and other website features.

Information Related to Communications

If you contact us or opt in to receive communications, we may collect records related to those communications, including contact details, message content, inquiry type, communication preferences, and opt-in or opt-out records where applicable.

Information Related to Online Payments

If you use a Pay Online feature or linked payment tool, we or our service providers may collect certain information related to the payment request or transaction, such as payer name, billing contact information, service reference or invoice information, transaction amount, transaction status, and limited billing or transaction details needed for support, bookkeeping, fraud prevention, customer service, or recordkeeping.

How We Use Information

We may use information we collect for legitimate business purposes, including to:

• respond to inquiries and service requests;
• schedule, confirm, coordinate, and provide HVAC services;
• communicate with customers and prospective customers;
• operate, maintain, and improve our website;
• analyze website traffic and user behavior;
• monitor and improve website performance and conversion activity;
• maintain internal records;
• provide customer support;
• send administrative, operational, or service-related communications;
• send SMS communications where appropriate consent has been obtained;
• process invoices, confirm payments, and support payment-related operations;
• detect, investigate, or help prevent fraud, misuse, unauthorized activity, or security issues;
• comply with legal, regulatory, tax, accounting, insurance, and recordkeeping obligations;
• protect our rights, customers, and business operations.

Cookies and Analytics

Our website may use cookies and similar technologies to support website functionality, improve performance, and understand how visitors use the site.

We may use analytics tools, including Google Analytics 4 (“GA4”), to measure traffic, page performance, user interactions, and general website effectiveness. Analytics tools may collect technical and usage-related information such as session activity, browser or device data, page visits, traffic sources, and approximate geolocation or related usage signals where available.

We may use this information to better understand which pages perform well, how users navigate the site, whether key sections such as contact forms or service pages are effective, and how to improve website performance and user experience.

You may be able to manage certain cookie preferences through your browser settings or through website consent tools where implemented.

Contact Forms and Submitted Information

When you submit information through a contact form, request-service form, or similar feature, we may use that information to review and respond to your inquiry, determine the nature of the requested service, communicate with you by phone, email, or text message as appropriate, schedule consultations or service calls, and maintain records related to your request.

You should avoid submitting sensitive information that is not needed for your request.

SMS Communications and Mobile Information

If you choose to contact us by text message or provide your mobile phone number and opt in to receive SMS communications from Patagonia HVAC, we may use your mobile phone number to send service-related messages, including appointment confirmations, scheduling updates, technician arrival notifications, customer care responses, estimate-related communications, and other informational messages related to your request.

Messages may include appointment reminders, scheduling updates, technician arrival notifications, customer care responses, estimate-related communications, and other service-related updates associated with your request.

Mobile information, including phone numbers and SMS consent data, will not be shared with third parties or affiliates for marketing or promotional purposes.

We do not sell, rent, or share mobile opt-in data with third parties for their own marketing purposes. We may disclose personal information only as reasonably necessary to service providers acting on our behalf to support website hosting, communications, scheduling, customer service, analytics, payment processing, or other business operations, or when required by law.

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information, including mobile information, from unauthorized access, use, or disclosure.

Message frequency may vary depending on your interaction with us. Message and data rates may apply.

You can opt out of SMS messages at any time by replying STOP. For help, reply HELP or contact us at info@patagoniahvac.com or (562) 349-8722.

For additional messaging terms, please review our SMS Policy.

Online Payments / Payment Processing

If you use our Pay Online page or a payment link associated with Patagonia HVAC, payment-related information may be collected and processed by a third-party payment processor rather than directly by Patagonia HVAC.

Patagonia HVAC may receive limited payment-related information necessary to confirm that a payment was submitted or completed, identify the related customer, invoice, or service request, maintain accounting and internal business records, provide customer support, and address payment-related issues, disputes, or fraud concerns.

Patagonia HVAC does not store complete payment card information directly in its own website or servers if the payment workflow is configured through an external processor and no direct card storage is implemented by us.

Because payment processing may be handled by a third party, your payment information may also be subject to that provider’s privacy policy, security practices, and terms.

Sharing of Information

We may share information when reasonably necessary for business operations, including with website, hosting, analytics, communication, scheduling, CRM, form, payment, or technology service providers; contractors, vendors, advisors, or operational partners who assist us in running our business; insurers, legal advisors, tax or accounting professionals, or regulators where necessary; government authorities or other parties when required by law; and parties involved in protecting rights, safety, property, or investigating suspected fraud, abuse, or security incidents.

We do not sell, rent, or share mobile phone numbers, SMS consent records, or mobile opt-in data with third parties or affiliates for their own marketing or promotional purposes.

Any sharing that occurs should be limited to what is reasonably necessary for legitimate business, operational, legal, or security purposes.

Data Security

We use reasonable administrative, technical, and organizational measures intended to help protect information under our control. We maintain internal controls designed to reduce the risk of unauthorized access to, use of, or disclosure of personal information.

However, no website, transmission method, or storage system can be guaranteed to be completely secure, and we cannot guarantee absolute security.

Data Retention

We may retain information for as long as reasonably necessary to respond to inquiries, provide requested services, maintain business and customer records, support scheduling, invoicing, and payment records, resolve disputes, comply with legal, tax, accounting, insurance, and regulatory obligations, enforce our agreements, and protect our business interests.

Your Choices and Rights

Depending on your jurisdiction and the nature of your interaction with us, you may have choices regarding how your information is used.

• opt out of SMS messages at any time by replying STOP where applicable;
• reply HELP for assistance with SMS messages where applicable;
• limit or stop certain email communications;
• adjust browser settings related to cookies;
• use available tools or settings to manage certain analytics preferences;
• contact us to request updates or corrections to information you have provided;
• contact us with privacy-related questions or requests.

Third-Party Services and Links

Our website may contain links to third-party websites, tools, processors, or services, or may rely on third-party platforms for analytics, payments, communications, hosting, or embedded content.

We are not responsible for the independent privacy or security practices of unaffiliated third parties. We encourage you to review the privacy policies and terms of any third-party services you use.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, practices, service providers, legal requirements, or business operations. When changes are made, we may revise the “Last Updated” date at the top of this page.

Contact Information

If you have questions about this Privacy Policy or would like to contact us regarding privacy-related matters, you may contact: