Terms of Service

Acceptance of Terms

These Terms of Service (“Terms”) govern your access to and use of the website operated by Patagonia HVAC LLC, doing business as Patagonia HVAC (“Patagonia HVAC,” “we,” “us,” or “our”).

By accessing or using this website, submitting a form, requesting information, using our Pay Online page, or otherwise interacting with the website, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the website.

Website Purpose

This website is provided for general informational, business, customer service, communication, and payment-related purposes, including learning about Patagonia HVAC and its services, submitting inquiries or service requests, communicating with our business, reviewing service areas or business information, making payments through approved payment channels, and accessing legal, policy, or informational content.

Use of this website does not, by itself, guarantee service availability, scheduling, pricing, dispatch, acceptance of any job, or the creation of a contractor-client relationship beyond the scope of the specific interaction.

No Automatic Service Agreement

Submitting a form, sending a message, requesting contact, or using this website does not automatically create a binding service contract, a guaranteed appointment, a guaranteed estimate, a guaranteed response time, a guaranteed acceptance of your project, or a guarantee that Patagonia HVAC will provide services in your location or under your requested conditions.

Any service engagement may remain subject to additional review, scheduling, scope confirmation, pricing approval, site conditions, availability, licensing scope, and separate agreements, estimates, invoices, authorizations, or work orders where applicable.

Eligibility and Proper Use

You agree to use this website only for lawful purposes and in a manner that does not:

• violate any applicable law or regulation;
• interfere with the operation or security of the website;
• submit false, misleading, or unauthorized information;
• impersonate another person or entity;
• attempt to gain unauthorized access to systems, forms, data, or accounts;
• introduce malware, malicious code, or harmful content;
• scrape, copy, harvest, or misuse website content or data without authorization;
• abuse contact forms, messaging features, or payment functionality.

Service Information Disclaimer

We strive to present accurate and useful information on the website. However, website content is provided for general informational purposes only and may not always reflect the most current availability, pricing, service conditions, scheduling status, technical requirements, or business updates.

Patagonia HVAC reserves the right to modify, update, suspend, or discontinue website content, service descriptions, offered features, payment options, or other website elements at any time without notice.

Estimates, Quotes, Pricing, and Availability

Any pricing, descriptions, examples, service references, or general statements on the website are for informational purposes unless expressly stated otherwise.

Actual pricing, scope, availability, scheduling, response times, dispatch priority, repair recommendations, parts availability, and project conditions may vary based on factors including job location, equipment type, building conditions, accessibility, parts and materials availability, labor requirements, emergency timing, permit or compliance requirements, and final site evaluation.

No website content should be interpreted as a binding quote unless clearly identified as such in a separate written document issued by Patagonia HVAC.

Forms, Communications, and User Submissions

If you submit information through the website, you agree that the information you provide is accurate to the best of your knowledge, that you are authorized to submit the request or communicate about the relevant property, project, or account where applicable, that we may contact you regarding your request using the information you provide, and that your submission does not obligate Patagonia HVAC to accept or perform work.

If you voluntarily provide a phone number and choose to opt in to text messaging, you agree that Patagonia HVAC may send conversational and service-related SMS messages connected to your request, including appointment reminders, scheduling updates, technician arrival notifications, estimate-related communications, and customer support responses, subject to applicable law and your communication preferences.

Consent to receive SMS messages is not a condition of purchase. Message frequency may vary. Message and data rates may apply.

You should not submit confidential, sensitive, or unnecessary information through website forms unless specifically requested.

SMS, Calls, and Electronic Communications

By providing your contact information, you acknowledge that Patagonia HVAC may contact you regarding your inquiry, appointment, scheduling, service updates, account matters, estimates, technician arrival, or related operational communications, subject to applicable law and your communication preferences.

If you opt in to SMS messaging, Patagonia HVAC may send informational and conversational text messages related to your inquiry or service relationship, including appointment reminders, scheduling updates, technician arrival notifications, estimate-related communications, and customer support messages.

Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP. For assistance, reply HELP.

Additional terms related to text messaging are described in our SMS Policy. Privacy practices applicable to website and communication data are described in our Privacy Policy.

Online Payments

If Patagonia HVAC offers a Pay Online page or payment links, those tools are provided as a convenience for customers and authorized payers.

By using an online payment feature, you agree that payment processing may be handled by a third-party payment processor; that you will provide current, accurate, and authorized payment information; that you are authorized to use the payment method submitted; and that Patagonia HVAC may rely on payment confirmations, transaction status updates, and related information provided by the payment processor.

Payment completion may be subject to third-party processor systems, verification steps, fraud screening, network availability, and related technical factors. Patagonia HVAC does not represent that every payment attempt will be completed successfully, instantly, or without interruption.

Any refunds, reversals, credits, disputes, billing adjustments, or payment-related issues may be subject to review by Patagonia HVAC and, where applicable, the policies or procedures of the payment processor or financial institution involved.

Third-Party Services

This website may integrate with or link to third-party tools, services, processors, maps, analytics platforms, communication tools, hosting providers, or external websites.

Patagonia HVAC is not responsible for the independent content, terms, availability, privacy practices, or operations of unaffiliated third parties. Your use of third-party tools or services may be governed by their own terms and policies.

Intellectual Property

All website content, unless otherwise stated, is owned by or used with permission by Patagonia HVAC and may include logos, branding, website design elements, text, graphics, images, icons, layout elements, business descriptions, service descriptions, and other content appearing on the website.

You may not copy, reproduce, republish, distribute, modify, create derivative works from, display, or exploit website content for commercial purposes without prior written permission from Patagonia HVAC, except as otherwise allowed by law.

No Warranties

This website and its content are provided on an “as is” and “as available” basis to the maximum extent permitted by law.

Patagonia HVAC makes no representation or warranty, express or implied, regarding uninterrupted access to the website, error-free operation, complete accuracy of all website content at all times, compatibility with every device, browser, or configuration, availability of any specific website feature or payment function, or that the website will be free from all vulnerabilities, defects, or harmful components.

Limitation of Liability

To the fullest extent permitted by law, Patagonia HVAC shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or relating to access to or use of the website, inability to access or use the website, reliance on website content, communication delays or failures, payment tool interruptions, third-party platform failures, unauthorized access beyond our reasonable control, or errors, omissions, interruptions, or technical issues associated with the website.

Nothing in these Terms is intended to waive rights or limit liability where such limitation is prohibited by law.

Indemnification

You agree to defend, indemnify, and hold harmless Patagonia HVAC, its owners, managers, employees, contractors, service providers, and representatives from and against claims, demands, liabilities, losses, damages, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to your misuse of the website, your violation of these Terms, your violation of applicable law, your infringement of rights of another person or entity, or information you submit through the website.

Privacy Policy and Related Policies

Your use of the website is also subject to our Privacy Policy and SMS Policy. These policies are incorporated into these Terms by reference to the extent applicable.

Where you choose to opt in to SMS messaging, you acknowledge that message frequency may vary, message and data rates may apply, and text-message specific terms, opt-out instructions, and help instructions are governed by the applicable disclosures shown in our forms, messages, and SMS Policy.

Suspension or Termination of Access

Patagonia HVAC reserves the right to suspend, restrict, or terminate access to the website or any website feature, in whole or in part, at any time and without notice, for operational, security, maintenance, legal, abuse-prevention, or other legitimate business reasons.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to conflict of law principles, except to the extent superseded by applicable federal law.

Dispute Resolution Venue

Unless otherwise required by law, any dispute arising out of or relating to these Terms or the website shall be brought in a court of competent jurisdiction located in California, in a venue reasonably connected to Patagonia HVAC’s business operations, and each party submits to that jurisdiction and venue.

Severability

If any provision of these Terms is found invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect to the maximum extent permitted by law.

No Waiver

Failure by Patagonia HVAC to enforce any provision of these Terms shall not be considered a waiver of any right or provision.

Changes to These Terms

Patagonia HVAC may update or revise these Terms from time to time. When we do, we may update the “Last Updated” date above. Continued use of the website after updated Terms are posted may constitute acceptance of the revised Terms to the extent permitted by law.

Contact Information

If you have questions regarding these Terms, you may contact: